If I asked you a make a list of high performing teams - the kind that deliver world class results under tremendous pressure every day, chances are, a management committee wouldn't feature.
Know how to project power, counsels Stanford management professor Bob Sutton, since those you lead need to believe you have it for it to be effective. And to lock in your team’s loyalty, boldly defend their backs. Bosses matter. They matter because more than 95 percent of all people in the...
Over-thinking is what I have done as a first line manager for my career. My main concerns were for our customer care, employee understanding, and department effectiveness.
At one time or another, most of us have probably worked for a boss who was self-absorbed, vindictive, or just plain inept — a real-life equivalent to Dunder Mifflin’s Michael Scott. One of my first jobs was for an HR manager who thought the best way to humble a cocky new MBA was to have him spend...
How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often...
Development of a transparent employment process that results in not only the best person for the position being appointed but also keeps that person by making the company accountable for all promises
The Blue Cross Blue Shield Federal Employee Program (FEP) uses an innovative meeting process to quickly access the most untapped resource in almost every company, and then uses that resource to transf
